In this article, we’re providing a sneak peek behind the scenes of the Customer Success team, sharing a recent discussion with one of our customers. Learn how our discussions have helped us identify the true value of our services and shape our roadmap.
Maintenance transformation projects offer great rewards, as well as significant challenges. Malcolm Schulstad, Chief Operations Officer at MOVUS, shares his insights into how to tackle such projects, and best involve the various, impacted teams.
Over the years, I’ve been fortunate, or perhaps unfortunate, to be involved in projects that have significantly changed how an organisation operates. From shifting the Royal Australian Air Force’s paper-based maintenance processes to deployable, digital infrastructure that maintained real-time information about its aviation assets worldwide, to moving a consumer base of over 400,000 from analogue to digital broadcast technologies (which included making sure a Satellite launched on time and without blowing up), the challenges of those projects to achieve success were pretty much the same.